How it works
Three simple steps.
Take your quiz
Tell us your goals and what you love. You choose the size of your box, and how often you get it.
Dietitians choose your snacks
Two criteria: it has to taste good, and it has to be right for you.
Taste first, then tell us
Tell us what you loved and what wasn't for you. Every box becomes more yours.
Coating and Cocoa Cream
What you'll receive
Your box, personalised.
We won't tell you what's inside. It'd spoil the best part.
What sets us apart
Your box starts with our nutrition team.
Choosing well takes work. Labels are confusing, the fads change monthly, and what looks healthy often isn't. And then there's how much, which no label decides for you.
We do that work for you.
Categories
Love it
before you taste it.
Over 100 snacks across 16 categories. Your combination, and no one else's.
Word of mouth
What people tell us.
“I don't have to think about the week's snacks any more. The box rescues me at 4pm.”
“I was eating sugar where I least expected it. With my box I've cut the sugar, and the flavour's still there.”
“Long days, back-to-back meetings. Oh!My works out what I need. I just eat.”
Prices
You choose the size of your box.
Prices per box, VAT included. The subscription has no tie-in.
Not for everyone.
On purpose.
FAQs
How it works
How does it work?
Start with the quiz. It takes a few minutes and tells us what you love, what you'd rather avoid and what you want from your snacks. Then our dietitians choose your snacks, one by one, from what you've told us, and your first box goes to whichever address you give us. Every snack has a QR code on the front: once you've tasted it, tell us whether you loved it, liked it or didn't like it. Our dietitians see those votes and take them into account when choosing the snacks for your next box.
Who chooses my snacks?
Our dietitians at Oh!My Snacks, a team of real people led by dietitian Matilde de Carvalho. They pick from our own range the snacks that make sense for you, from your quiz and your votes, and no box leaves without passing through them. When you read “your dietitian” on this site, that's who we mean: the person on our team who looks after your box, not your own dietitian or doctor. For anything to do with your health, they're still the ones to ask. You can talk to our team through the chat in your account.
Can I choose the snacks in my personalised box myself?
No, and that's the point: choosing is our dietitians' job. What you hold is everything that guides that choice. In the quiz you tell us which categories and flavours you want and which are off the table. After tasting, you vote on every snack through its QR code, and a “don't like it” doesn't come back into your box. If there's a snack you don't want to lose, you tick the option to keep it in your future boxes when you rate it, and you say how many you want. And the chat with the team is there for the rest.
How many snacks come in a box, and what are they?
You choose the size: 20, 40 or 60 snacks per box. Each comes in its own single portion, and every one is ours: over a hundred snacks across sixteen categories, from savoury bites to tarts, protein bars to fruit balls, by way of wafers, cookies, chocolate and nuts. Sweet and savoury, with one thing in common: each has been through our dietitians, who look at the protein, the sugar and the fibre before approving it. Which ones land in yours, we won't say. It'd spoil the best part.
How big is each snack?
Each snack comes on its own, in a single portion. Most weigh between 30 g and 50 g, and 40 g is the most common. The smallest are the dried fruit ones at 25 g, and the largest reach 60 g. The exact weight is printed on every wrapper, with the full nutrition table, and it's on the page the QR code opens.
Price and subscription
How much does it cost?
On subscription, £45 for a box of 20 snacks, £80 for 40 and £110 for 60, VAT included, with no minimum term. You can also buy a one-off box without subscribing: £50, £88.89 and £122.22. Subscribing costs less on every box and doesn't tie you to anything. The price doesn't change with how often you receive it.
Do I have to subscribe?
No. The box works best on subscription, because that's how it gets to know you: every vote goes into the next one. But you can order a one-off box whenever you like, and cancelling a subscription is one click in your account, not a negotiation. No small print.
How often do I get a box, and can I change it?
Your box comes once a month. In your account you can bring the next delivery forward or push it back whenever you like, and change the size of your box. If you'd rather have a different fixed rhythm, tell us on the chat or by email and we'll change it for you. The price of the box doesn't change with the frequency.
Can I pause, postpone or cancel my subscription?
Yes, and you do it all in your account, under “My personalised box”, in the “Product” tab: “Change date”, change the size, or “Cancel subscription”. In your account it's immediate. For the next payment not to go through, make the change at least one working day before the renewal date; by email or chat it can take up to two working days to process. Your preferences, votes and fixed snacks stay saved, and to come back you press “Reactivate subscription”: if you come back, you don't start from scratch.
See it in your account, in 17 seconds.
Do I get my money back if I cancel?
It depends on when, and there are three cases. Cancel at least one working day before the renewal and nothing is charged, so there is nothing to refund. If the renewal has been charged but your box has not been prepared yet, we refund the full amount, by the same payment method, within fourteen days at most. Once the box is ready and we have sent you the dispatch email, there is no refund, and the reason is simple: your box is a service, not something off a shelf. By the time it is ready, our dietitians have chosen it snack by snack for you, and it is no use to anyone else. None of this touches the 100% Personalisation Guarantee or what we do if your box arrives damaged, which are a different matter.
Where do I see my orders and my next box?
In your account. Under “My personalised box”, the “Product” tab shows your last and next order dates, and that is where you change the date, the size and the delivery method. Past orders live in “Order history”, in the side menu. And “Rate snacks” has the snacks you received, so you can vote on them and mark the ones you want to keep in future boxes. The dispatch emails, with the tracking number, stay in your inbox.
Delivery
How long does delivery take?
Your box leaves the warehouse one to two working days after you order and arrives two to five working days later. The first one takes the same: our dietitians put it together as soon as your answers come in. When it's on its way, you get an email with the tracking number.
Where do you deliver, and what does delivery cost?
Across the UK, delivery is included in every box. We also deliver to Ireland, Portugal, Spain and more than twenty other European countries; for those, the delivery cost shows before you pay, at checkout. If your country isn't on the list, write to us.
Can I track my order? What if I'm not in?
Yes. When your box leaves, you get an email with the tracking number and the courier's link. It's delivered during the day to the address you gave, and the courier may call you, so it's worth having your mobile number right in your account. If you're out, the courier will always try to call and you'll get a note saying what happens next. If delivery fails and the box comes back to us, sending it again is charged separately. And if it's late or goes missing, write to us: we'll sort it out with the courier.
Food and safety
I have allergies or intolerances. How does that work?
The quiz asks you right at the start whether you have any allergies, intolerances or health conditions we should know about, and our dietitians keep out of your box everything your answers rule out. Two things you need to know. Our snacks may contain traces of gluten, egg, peanuts, soya, milk and tree nuts, among others, because some ingredients share production lines: the ingredients and allergens of every snack are on the back of the pack and on the page its QR code opens. And if your allergy is severe, talk to us on the chat before your first box, so someone on the team can go through your case with you. None of this replaces your doctor or your own dietitian.
I'm vegetarian or vegan. Is there a box for me?
There is. In the quiz you tick “vegetarian only” or “vegan only” and our dietitians choose your box within that rule, no exceptions. If you change your mind later, you change the answer in your account and your next box follows suit. And if a snack you marked to keep in your future boxes no longer fits the new rule, we tell you before deciding for you.
Is this nutritional advice?
No, and the difference matters to us. A consultation with a dietitian is serious work, tailored to you and your health, and no box replaces it. What our dietitians do here is something else: they choose, from our own range, the snacks that make sense for you from your quiz and your votes. That's snack selection, not diagnosis, prescription or clinical care. If you have a health condition, your doctor or your own dietitian should guide you; we choose within what they say.
Do the snacks need a fridge? How long do they keep?
They don't. Keep them at room temperature, in a desk drawer or a kitchen cupboard, sealed in their packs. The shelf life varies from snack to snack and is printed on each pack, and none leaves us with less than a month to go.
Are the snacks suitable for children and the rest of the family?
The box is made for one person: the one who answered the quiz. There are sweet and savoury snacks for very different tastes, and nothing stops you sharing it at home, but it was chosen for you, and that's how it makes sense. If you want it for a child, the rule is the same as for any food: an adult checks the ingredients and allergens of each snack before handing it over, and they're on the back of the pack and on the page its QR code opens. If there are allergies, the quiz is the place to say so.
After it arrives
How does voting work, and what does it change?
Every snack has a QR code on the front. Point your camera at it and its page opens: it shows the snack, asks whether you liked it, and you pick one of three faces. If you liked it, the option to keep it in your future boxes appears, and you also choose how many you want. The sad face takes that snack out of your next boxes. In your account, the “Rate snacks” tab of “My personalised box” has the whole box in front of you, so you can vote in one go. Your votes are read by people, not by a machine, and they go into your next box if they arrive before it's put together.
What does the 100% Personalisation Guarantee cover?
One concrete thing: if your box didn't respect what you asked for in the quiz, we refund the whole amount, delivery included. To claim it, write to us within eight days of receiving the box, with what makes you say it wasn't personalised: photos and your order details are enough. We look into it, and if it checks out, the refund is in full. The guarantee applies to your personalised box; it doesn't cover gift boxes or catalogue products, and it doesn't apply when the difference comes from incomplete quiz answers or from preferences you changed after the box had left.
My box arrived damaged, or a snack was missing. What do I do?
Write to us within eight days of receiving it, through the chat in your account or at hello@ohmysnacks.net, with a photo of what arrived and your order number. We sort it without a fuss: we replace what was missing or damaged in your next box, or refund the corresponding amount, whichever you prefer. If the box looks damaged on the outside, it's worth photographing it before you open it.
Can I change my quiz answers?
Yes, whenever you like. In your account, the “Preferences” tab of “My personalised box” opens your answers one by one: flavours you dislike, how much of each flavour you want, categories you dislike, conditions and allergies, and goals. You edit whichever you like. Our dietitians then choose your next box from the new answers. If a change clashes with a snack you marked to keep in your future boxes, we tell you before deciding for you. And if you answered the quiz but never finished the purchase, your answers aren't lost: write to hello@ohmysnacks.net and we pick up from there.
How do I talk to the dietitians?
Through the chat in your account. It's read and answered by people on our nutrition team, not a bot, and it's the right place to say what you'd like to try, what you don't want to see again, or to ask why a snack ended up in your box. For anything to do with your account, payments or deliveries, you can also write to hello@ohmysnacks.net.
Other questions
Can I give a box to someone?
You can, in two ways. If you want to surprise them, choose one of our Gift Boxes, ready-made and sent to whatever address you give us. If you want to give the whole experience, give a Gift Card: they answer the quiz and the box is made for them, which is the only way a box can be personalised. Each subscription belongs to one person, so you can't take one out in your name for someone else to receive; the Gift Card takes care of that.
Can I have more than one subscription?
No. Each subscription belongs to one person, because the box is built from one particular person's quiz and votes, and two boxes with the same answers would be the same box. If you want one for someone else, the Gift Card is the way: they take their own quiz and get their own box. If you want more snacks for yourself, change the size of your box in your account.
How do I pay, and can I use a discount code?
You pay by card (Visa, Mastercard, American Express), Google Pay or PayPal, and the subscription renews on the same payment method, with an email before each charge. If a friend gave you a code, enter it at checkout on your first box; it's one code per order, they don't stack. And if a payment fails, we email you and you can update your card in your account, without losing your subscription.
Do you have boxes for companies or hotels?
We do. The Company Box brings 100, 200, 300, 500 or 1,000 snacks to your team, as a one-off order or on subscription, chosen from a short quiz about the company; and for hotels there's a box made for rooms and breakfasts. The Company Box has its own page, with prices and the quiz: For business, in the footer. For hotels, write to us through Contact Us and we'll put yours together.
Is the packaging recyclable?
It is. The snack wrappers use a single type of plastic, which makes recycling straightforward, and the printing is digital, easier to remove, which helps the material be recycled. The box carries the FSC seal, the international certification for responsible forest management. And there is a less obvious one: single servings exist against waste too, because they give the right amount and leave fewer leftovers.
