Frequently Asked Questions
1. The adventure begins by clicking on "TAKE YOUR QUIZ". On this page, you will find a survey that you answer in less than 2 minutes! We did this survey to know your preferences and thus create the perfect box.
2. Then you will have to enter the shipping data, card number and that's it, very simple! The data is saved to facilitate future orders, but don't worry! You can change it at any time.
3. YOUR box will normally be shipped the next business day.
4. After a few days we will ask your opinion to continue improving your Oh!My box. We want each box to be unique, made just for you. Take it personally!
You can check all the payment methods available at the bottom right corner of the website, in the footer. Right now, we accept American Express, Apple Pay, Mastercard, Visa, and PayPal. More to come soon!
If you need further help with this topic, contact us at firstname.lastname@example.org or chat with us :)
Note: you can create temporary cards if you do not want to use your original credit card. You just have to keep them updated if you want to continue your subscription ;)
Orders are normally shipped the next business day.
But don't worry, you'll receive a shipping confirmation email.
If it's not convenient for you, email hello@OhMySnacks.net and we'll do everything in our power to make sure you have the perfect experience.
Your order will be delivered by a courier, during the day at the address you indicate. Confirm the address, ensuring it is complete.
In case of doubt, the courier will call you so it is important that you have your mobile number up to date.
Your Oh!My box will be delivered to the address that is most convenient for you, but we can't estimate a delivery time (depends on the courier's daily route). For this reason, it is recommended that someone be there to receive your box at the delivery address.
Any questions send an email to hello@OhMySnacks.net
We do our best to make sure that doesn't happen :) But we are Humans! So, if that happens, please send us an email to hello@OhMySnacks.net with the description and images. That way we will be able to help you quickly.
To give your feedback it's pretty simple. You only have to scan the QR code and you will able to vote and/or provide an observation on that snack or even the entire box.
You can also email us at email@example.com and give us your feedback :)
An Oh!My subscription gives you access to a box with 10, 20, or 30 tasty, healthy, different, and personalized snacks in every delivery.
If you finished the quiz and left before creating an account, you can create your account by clicking here (use the same email you used in the quiz). After creating your account, you can continue until you finish the checkout.
If you already finished the quiz and created an account, you can continue your checkout by clicking here.
If there is any problem with your checkout, please email us at firstname.lastname@example.org
Yes, whenever you want, without complications. There is no loyalty period.
You can unsubscribe whenever you want, so you'll be able to unsubscribe right after you receive your first box.
However... we believe that after tasting YOUR personalized snacks you won't want anything else ;)
Yes, in your client area it is possible to make these changes.
Any questions please email hello@OhMySnacks.net
The purpose of the quiz and the feedback we ask you at the end of each delivery is to ensure that this does not happen.
But, if it does happen, please send us an email at hello@OhMySnacks.net or send us a message on our chat and share your opinion with us. We will do everything we can to make sure you have an Ohhh MY! experience!
The first payment is made as soon as you confirm your Oh!My box subscription. From there, payments are made automatically according to your subscription plan.
It's very simple. Just log into your Oh!My account and change your details.
Your Oh!My box is priced at €19,95 for 10 snacks, €35,95 for a box of 20 snacks, and €49.95 for a box of 30 snacks.
Subscriptions can be weekly (every 7 days), fortnightly (every 15 days), or monthly (every 30 days).
No! You can, for example, receive a box of 20 weekly, fortnightly or monthly. The box/frequency combination is at your discretion.
You can make these changes in your account. If you can't or if you encounter any problems, you can send an email to email@example.com. We are quick to respond :)
No. None of your snacks need to be kept cold.
That depends. Our snacks may contain traces of gluten, eggs, peanuts, soy, milk, and nuts, among others. If you have a severe intolerance (like gluten), unfortunately, there is nothing we can do for now.
However, in case of manageable food intolerances, contact us at hello@OhMySnacks.net and we will help you as best as we can :)
A healthy diet must be complete, varied, and balanced, and must provide energy for physical and mental well-being throughout the day. However, we know that “healthy” is different for all of us, and that's why we bet on variety - so that there are options for everyone and so that we can work continuously to adapt to your tastes and needs.
At Oh!My Snacks you will have access to several categories of snacks, all of which have some characteristic that makes them a “healthy” option – for example, eliminating refined sugars, reducing fat compared to traditional equivalents, or snacks with a higher protein and fiber content than similar ones on the market. All this without ever compromising on taste.
The ingredients and nutritional information of all snacks will be on a page that you can access through the QR Code.
The expiration dates are on the product.
We are happy to establish partnerships with those that match with us. Send us an email to hello@OhMySnacks.net with your idea or proposal and we will get in touch with you.
If you have any question about our terms and conditions or about our service feel free to contact us.